Human resources directors recognise the need for improved human capital analytics, but are weighed down by a huge workload caused by the economic downturn, according to Patricia Taylor, director of global HR outsourcing at Logica.
While many departments, such as operations, see reduced activity in the recession, many HR departments have more work, with redundancy and other workforce reorganisation plans.
‘The reality of the economic climate is playing a driving role; there is a focus on process efficiency and awareness of human capital and how it contributes to the success of customers,’ Ms Taylor told the Human Capital Forum.
‘At the very same time that that is taking place, HR departments are under pressure with the growth in volume of work. You talk to an HR director: the processes need to become more efficient; they need to know more about human capital but there’s 30-40% more work [for their department to do]: redundancies, organisational change and so on. And there isn’t any more money for them. It’s a recipe for an incredible amount of stress on HR departments.’
Providers need to help by being supportive, she said. They can no longer expect large licensing fees, and have to adapt to the new world of the pay-as-you-go rented software model. They also need to help with workforce business intelligence, to help businesses make the right decisions on reorganisations.